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UMS Access
Customer Internet Access Module
Providing the information and convenience
your customers deserve 24 hours a day.
 

For many, the Internet has become the preferred method of transacting business worldwide.  In the near future, all of us will perform most business transactions on-line. Applications such as UMS Access will be imperative for businesses to stay competitive and consumer-wise in this high-tech world.

To provide the services included in UMS Access, your in-house staff would require ISPís, web page developers, firewalls, high speed telecommunications lines and consultants all costing in the thousands each month.  Your critical data would be exposed to hackers and someone would have to monitor the equipment 24 hours a day.  Let CNI provide these services at a fraction of the cost without the headaches.

UMS Access allows you to extend your business hours and remain open to your customers 7 days a week, 24 hours a day, 365 days a year.


UMS Access Features

bullet Provides up-to-date account balance and payment information on a 24-hour basis.  Typically this will save 1-2 man-hours per day previously spent answering billing and usage questions.
 
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Shows current meter readings and usage by service.
 

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Provides a forum for additional services offered such as budget balance and electronic bank drafting.
 

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Additionally, UMS Access can accept requests for service and requests for account changes.  When a customer makes a request over the Internet, an automated e-mail is sent immediately to any CSR you designate.  Overnight a management summary is emailed to the key people you designate that recaps yesterdayís activity.
 

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Updated customer data is compressed, encrypted and copied to CNIís secure server automatically every night.
 

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UMS Access is linked to your Web site Ė When customers follow this link, they are transported to CNIís secure server so that the information they view cannot affect your network.
 

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UMS Access will become a part of your Web site.  CNI will also provide Web hosting at no additional charge creating a total solution for you and your customers.
 

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Email Billing can eliminate thousands of dollars monthly in postage. With this option customers can receive their bill electronically, look up account information on-line and make a payment from the comfort of home.  Your customer service hours just extended to 24 hours a day, seven days a week and your staff has more time to spend on other important issues.

 


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Revised: 06/21/07.

 

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