Our business was built on customer loyalty and referrals. Below is some of the wonderful feedback we've received from our clients.

City of Corning Public Works
Over 4,000 Water and Sewer Customers
Contact: Linn Smith (607) 962-2109
Upgraded from an In-house system – Converted to UMS2000 v.4 in September of 2001.

 "In our opinion, CNI is great!  The software is extremely user friendly and training time is minimal for the complexity of the system.  The staff is very knowledgeable, professional, and dependable.  We appreciate the fact that there is always a human voice to speak with when we call for support.  When our previous water billing system crashed and the distress call was made to [CNI’s] office for immediate installation, they worked diligently to accommodate us.  Within one month, the software was installed, all data input and updated, bills programmed for printing and the monthly bills went out timely.  Thanks to them we never missed a billing cycle”.

– Linn Smith

Gibson County Natural Gas
Over 10,000 Natural Gas Customers
Contact: Allyson Horner    (731) 855-1441
Formerly had United Software – Converted to UMS2000 v.4 in July of 2001.

“While we have not been a customer for very long, we are pleased with the product, service and professionalism demonstrated by the entire staff at Computer Network, Inc. CNI offers an excellent utility billing software that is user-friendly and a support staff that truly supports their product. The support begins with the initial contact, continues during the conversion process and with every day-to-day situation that springs up. Thank you, CNI, for offering a quality product and service”. – Allyson Horner

Auburn Water Works
Over 14,000 Water, Garbage and Sewer Customers
Contact: Layne West (334) 887-4952
Formerly had Caselle Software – Converted to UMS2000 v.4 in August of 1999.

“The general philosophy within our city is that 'status quo is not acceptable'.  This philosophy provides no challenge to the folks at Computer Network Inc. for they completely agree with it.  Every time that I have come up with an idea of something that I would like to try, the folks at CNI have already thought of it, developed a way to pursue the idea, or are most willing to pursue the idea with me. Of course these enhancements are only made possible due to the absolute dependability of the basics of billing and reporting and the customer support of these functions.  The customer service that CNI provides is incredible.  They are completely unfamiliar with the notion of callbacks. If we have a question, we call them and get an answer immediately.  Our previous software vendors were either unable or unwilling to provide that level of support.

The largest fear that I had about going to new billing software, any software, was converting the database. CNI came to our site on a Saturday, installed and converted the database in one day, spent a couple of addition days training my staff on the system and it capabilities, then we billed the entire system, 14,000+customers, the following Friday.  There were no problems with the billing or reporting that first time nor have there been any problems any subsequent time. Our time with CNI has been well spent and will continue for years to come.” – Layne West

Gallatin Public Utilities
Over 20,000 Natural Gas, Water and Sewer Customers
Contact: David Gregory, General Manager     (615) 451-5922
Formerly had software from NCC – Converted to UMS2000 v.4 in June of 1998.

“Two thumbs up!”
“We were very apprehensive about going through a software conversion, but CNI made sure that all of the data was transferred properly and the conversion seemed almost effortless on our part.  The CNI staff is very helpful and knowledgeable. During the training process, they were particularly thorough so that everyone in the office had a working knowledge of the system. Since the training and conversion, the support staff has been easily accessible and eager to help with any questions that we may have.  Our department sincerely appreciates all of the effort and help that has been extended by CNI and for being available to us whenever needed.”           – David Gregory

Trussville Utilities                 
Over 20,000 Natural Gas, Water, and Sewer Customers
Contact: Mike Strength      (205) 655-3211
Formerly had Custom System – Converted to UMS2000 v.4 in 1995.

“Vendors describing themselves as "partners" with their clients have become a cliché. In fact few companies come even close to this level of interest in their clients. CNI truly is a critical business partner of our utility. Their timely, professional response to our needs makes it like having an entire staff of in-house programmers and help desk personnel, without the related expense.” – Mike Strength